Refund & Cancellation Policy | Kinetiq Performance Group
Last updated: October 2026
1. Cancellation of subscriptions
You can cancel your Kinetiq subscription at any time from your billing settings — no phone call, email or retention steps are required. Cancellation stops all future charges and takes effect at the end of your current billing period; you keep full access until that date. We do not charge cancellation fees.
2. Refund eligibility
Because the service is delivered continuously and is available in full until the end of the paid period, the unused remainder of a billing period is not refunded by default after cancellation. A partial or full refund may be issued at our discretion where the service was materially unavailable or not as described, or where required by mandatory consumer law.
3. Your EU 14-day withdrawal right
If you subscribe as a consumer from an EU country, you have the right to withdraw from the contract within 14 days of purchase without giving a reason, by contacting contact@kinetiqperformancegroup.com. If you expressly asked for immediate access to the platform during that period and acknowledged that you lose the withdrawal right once the service is fully delivered, that acknowledgement applies; otherwise cancelling within 14 days entitles you to a refund of the amounts paid.
4. One-off purchases and pilots
One-off purchases (for example a first-month pilot) are refundable within the 14-day withdrawal period described above; after full delivery, discretionary refunds may apply where the service was not delivered as described.
5. Failed or duplicate payments
Duplicate charges, or charges taken after you cancelled before renewal, are refunded in full to the original payment method as soon as our payment provider processes the reversal (typically within 5-10 business days).
6. Price changes
If we change prices, we give at least 14 days' notice before the change applies to your renewal; you can cancel before the change takes effect and you will not be charged the new price.
7. How refunds are processed
Approved refunds are returned to the original payment method. We do not refund to alternative accounts, and we do not offer credit in place of statutory refunds.
8. Contact
For cancellations, refunds or withdrawal requests, contact contact@kinetiqperformancegroup.com. We respond within one month for statutory requests.